Terms and Conditions for Carpet Cleaning SW4 Services

These Terms and Conditions set out the basis on which Carpet Cleaning SW4 provides domestic and commercial carpet cleaning services. By making a booking, confirming an appointment, or allowing our operatives to begin work, you agree to be bound by these terms. Please read them carefully before proceeding with any service. They are intended to make the service process clear, fair, and practical for both parties, while reflecting standard UK consumer law and service expectations.

In these terms, references to “we”, “us”, and “our” mean Carpetcleaning SW4, and references to “you” or “the customer” mean the person requesting or accepting the service. These terms apply to carpet cleaning, upholstery cleaning where offered, stain treatment, odour treatment, and related tasks agreed at the time of booking. They do not replace any rights you may have under applicable UK law, including consumer protection legislation.

By using our service, you confirm that you are legally able to enter into a binding agreement and that any information you provide is accurate and complete. If you request a service on behalf of another person, you confirm that you have authority to do so. You are responsible for making sure that the area to be cleaned is available, safe, and reasonably prepared for service delivery.

Booking Process
Bookings may be made through accepted communication channels and are subject to availability. A booking is not confirmed until we have acknowledged the appointment and, where required, received any deposit or prepayment. The booking details should include the service type, location, access arrangements, approximate size or condition of the carpets, and any known issues such as heavy staining, pet odours, or delicate materials.

We may ask for further information before confirming the appointment in order to ensure that the service can be completed safely and effectively. This may include floor type, fibre type, previous treatments, parking or access restrictions, and the presence of fragile furniture. If the information you provide changes before the appointment, you must tell us as soon as reasonably possible so that we can revise the booking, staffing, or equipment requirements.

All appointments are scheduled on the basis of the information supplied at the time of booking. If the scope of work differs materially from what was described, we may adjust the price, amend the service plan, or decline to carry out certain work if it would be unsafe, impractical, or outside the agreed service. We will use reasonable care and skill in delivering carpet cleaning services, but the final outcome may vary depending on carpet age, wear, fibre condition, and prior contamination.

Payments
Prices are usually quoted based on the size, condition, and nature of the work to be carried out. Any quotation provided before attendance is an estimate unless expressly stated to be fixed. Additional charges may apply where the actual condition of the carpets requires extra treatment, where access is unusually difficult, or where the work requested differs from the original booking.

Payment is due in accordance with the payment method and timing agreed at booking or upon completion of the service. Unless otherwise stated, payment must be made on the day the work is completed. We may accept cash, bank transfer, card payment, or other approved methods. Where a deposit is required, it may be used to secure the booking and may be non-refundable in certain cancellation circumstances as set out below.

If an invoice remains unpaid after the due date, we reserve the right to charge reasonable recovery costs to the extent permitted by law. You are responsible for ensuring that your payment method is valid and that sufficient funds are available. Any disputes about invoiced charges should be raised promptly. The undisputed portion of any invoice remains payable on time.

Cancellations, Rescheduling, and Access
You may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed in writing, cancellations made within a short period before the appointment may result in a cancellation fee to cover administrative costs and reserved time. If we have already incurred costs for materials, travel, or preparation, those costs may also be charged where lawful and reasonable.

We may cancel or reschedule an appointment where circumstances outside our control make attendance impractical, unsafe, or impossible. This includes severe weather, vehicle issues, staff illness, unexpected operational disruption, or unsafe site conditions. If this happens, we will aim to offer an alternative appointment. We are not responsible for losses arising from reasonable changes made for operational or safety reasons, provided we act fairly and in good faith.

You must ensure that we have suitable access to the property at the agreed time. If we are unable to gain access, or if the premises are not ready for the service, the visit may be treated as a late cancellation and a fee may apply. Any delays caused by you, your household, tenants, staff, or third parties may affect the completion time and, in some cases, the availability of the full service.

Customer Responsibilities
You must remove or secure small valuables, fragile items, and personal belongings before the appointment unless we have specifically agreed to move items as part of the service. We may move lightweight furniture at our discretion, but we are not obliged to move heavy, fixed, electrical, or fragile items. Any furniture moved by us will be returned in a reasonable manner, though exact original positioning cannot always be guaranteed.

You must inform us of any known carpet damage, loose seams, dye instability, pre-existing stains, water damage, mould, or prior chemical treatments. You should also tell us if the carpet has been recently cleaned, treated, or repaired. Failure to disclose relevant information may affect results and may increase the risk of adverse effects. We may refuse to clean carpets that are excessively damaged, unhygienic, or unsuitable for treatment.

Liability and Service Limitations
We will provide our services with reasonable care and skill. However, carpet cleaning is a treatment process, not a guarantee of complete stain removal or restoration. Some stains, including those caused by bleach, dye transfer, pet urine, rust, or permanent fibre damage, may not be fully removable. We do not guarantee that carpets will return to a new condition or that all odours will be eliminated in every case.

To the fullest extent permitted by law, our liability is limited to the direct loss or damage caused by our proven negligence or breach of contract. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. We are not responsible for indirect, incidental, or consequential losses such as loss of profit, loss of business, or inconvenience, unless such exclusion is prohibited by law.

Where a claim arises from work completed by us, our responsibility will usually be limited to the cost of re-performing the affected service or, where re-performance is not reasonable, a refund of the relevant amount paid for the affected part of the service. You must notify us of any issue within a reasonable time after completion and before the affected area is substantially altered, used heavily, or re-soiled. This allows us to inspect and assess the concern fairly.

Waste Regulations and Environmental Handling
We aim to operate in accordance with applicable UK waste and environmental requirements. This includes the responsible handling of dirty water, extracted waste, used cleaning materials, and any contaminated residue produced during the cleaning process. We will dispose of waste arising directly from our service in a lawful and environmentally responsible manner, using approved methods where required.

Customers must not ask us to dispose of hazardous, illegal, or restricted materials unless we have expressly agreed in advance and confirmed that such disposal is lawful and within our operational scope. If waste on site includes substances that may be classed as hazardous, such as body fluids, chemical residues, mould contamination, or other regulated materials, you must disclose this before booking. We may decline to proceed if we believe the waste handling requirements exceed what is appropriate for the service.

You remain responsible for compliance with any landlord, leasehold, building management, or site-specific waste rules that may apply to your property. If specialist disposal, protective measures, or additional containment are required because of the condition of the premises or the items being cleaned, we may charge an additional fee where permitted. We will not knowingly breach environmental legislation or local waste requirements in order to complete a service.

Damage, Complaints, and Claims
If you believe any damage has occurred during the service, you should stop using the affected area where possible and notify us promptly. You must give us a reasonable opportunity to inspect the concern before arranging third-party repairs or making alterations, unless immediate action is required to prevent further damage. Retaining photos and details of the issue will assist with assessment.

Any complaint should be raised as soon as reasonably practicable and with sufficient detail to allow us to investigate. We may request photographs, access to the property, or other relevant information. Where appropriate, we may offer a follow-up visit, partial re-clean, adjustment, or refund in line with our assessment and your legal rights. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable law.

Force Majeure, Changes, and Governing Law
We are not liable for failure or delay in performing our obligations where such failure is caused by events beyond our reasonable control. These events may include extreme weather, fire, flood, epidemic, strike, transport disruption, power failure, or government action. If a force majeure event occurs, we may suspend, postpone, or cancel the service without liability for resulting delay, provided we act reasonably.

We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a legal requirement or mutual agreement states otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. By making a booking, you confirm that you have read, understood, and accepted these terms for carpet cleaning services provided under UK law.

This document is intended to support transparent service delivery for Carpetcleaning SW4 and to set clear expectations around the booking process, payments, cancellations, liability, and waste handling. It is designed to be fair, professional, and consistent with ordinary standards for professional carpet cleaning in the UK.