Carpet Cleaning SW4 Terms and Conditions of Service

These Terms and Conditions set out the basis on which Carpet Cleaning SW4 provides carpet, rug, upholstery and related cleaning services. By placing a booking or allowing work to commence, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or organisation booking the services.

Company means Carpet Cleaning SW4, the provider of the services.

Premises means the property or location where the services are to be carried out.

Services means carpet, rug, upholstery and other cleaning or related services supplied by the Company to the Client.

Technician means any employee, contractor or representative engaged by the Company to deliver the services.

2. Scope of Services

The Company provides professional carpet, rug, upholstery and related cleaning services within its standard operating service area. Availability of particular services may vary depending on the Premises, access, and condition of the items to be cleaned.

The Company reserves the right to decline or discontinue any service where, in the reasonable opinion of the Technician, it would be unsafe, inappropriate, or likely to cause damage to the Premises, furnishings, fixtures, fittings, or the Technician.

3. Booking Process

3.1 Bookings may be made by the Client through the Companys accepted booking channels as advertised from time to time.

3.2 When making a booking, the Client will be asked to provide accurate information including, but not limited to, the type and size of the areas to be cleaned, the nature and number of items, access details for the Premises, parking details, and any known issues such as heavy soiling, stains, pet contamination or water damage.

3.3 Any quote given prior to attendance is based on the information provided by the Client. The Company reserves the right to amend the quote and the scope of work on arrival if the information given was incomplete or inaccurate, or if the Premises or items differ materially from the description.

3.4 A booking is only confirmed when the Company has accepted the booking, scheduled an appointment, and, where applicable, received any required booking deposit.

3.5 The Client must ensure that a responsible adult is present at the Premises at the agreed time to provide access, discuss the work, and approve completion unless otherwise agreed in advance.

4. Pricing and Quotes

4.1 All prices are provided in pounds sterling and, where applicable, include value added tax at the prevailing rate unless stated otherwise.

4.2 Quotes are provided based on standard conditions and typical levels of soiling. Heavily soiled areas, specialist stain treatment, odour removal, infestation treatment, and work outside standard hours may incur additional charges, which will be explained to the Client as soon as reasonably practicable.

4.3 The Company reserves the right to revise prices from time to time. The price applicable to a specific booking will be confirmed at the time of booking, subject to any adjustments made with the Clients agreement on site.

5. Payments and Deposits

5.1 The Company may require a booking deposit to secure an appointment. The Client will be informed of any deposit requirement at the time of booking.

5.2 Unless otherwise agreed in writing, payment of the balance is due immediately on completion of the services at the Premises.

5.3 The Company accepts the forms of payment that it specifies from time to time. The Client is responsible for ensuring that they have an accepted and valid method of payment available on the day of service.

5.4 If payment is not made on completion, the Company reserves the right to charge reasonable administration costs and interest on overdue amounts at the statutory rate from the due date until payment is received in full.

5.5 For commercial Clients or where agreed in advance, invoices may be issued on completion, with payment due in accordance with the payment terms stated on the invoice. Late payment may result in suspension of further services.

6. Client Responsibilities

6.1 The Client must provide safe, reasonable access to the Premises for the Technician, including any necessary codes, keys, or entry instructions.

6.2 The Client must ensure that electricity and water are available at the Premises for use by the Technician unless otherwise agreed.

6.3 The Client is responsible for moving fragile, valuable or easily damaged items, ornaments, and small furniture from the areas to be cleaned prior to the appointment, unless the Company has expressly agreed to assist with this.

6.4 Where furniture moving has been agreed as part of the service, the Technician will move items only as far as reasonably practicable and safe, and will not move items that are excessively heavy, fragile, built in, or connected to utilities, unless otherwise agreed.

6.5 The Client must inform the Company and the Technician of any known issues that could affect the service, including but not limited to pre-existing damage, loose carpet, poor fitting, colour instability, previous cleaning treatments, or the presence of pets or infestations.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a booking by giving notice to the Company through its accepted communication channels.

7.2 The Company may operate a minimum notice period for cancellations and rescheduling. Where the Client fails to provide the required notice, the Company reserves the right to retain any deposit paid or to apply a reasonable cancellation charge to cover lost time and administrative costs.

7.3 If the Technician arrives at the Premises at the agreed time and is unable to gain access, or if the Client cancels on arrival, this may be treated as a late cancellation and the Company may charge a call-out or cancellation fee.

7.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to illness, equipment failure, severe weather, traffic disruption or other events of force majeure. In such cases the Company will offer the Client the next available appointment but shall not be liable for any consequential loss.

8. Service Limitations and Results

8.1 The Company will use reasonable care and skill in providing the services but does not guarantee that all stains, marks, odours or wear will be completely removed or improved.

8.2 Some stains are permanent in nature and some materials may have been weakened or discoloured by previous damage, wear, or cleaning attempts. The Technician will advise the Client where any particular risks are identified prior to proceeding, where reasonably possible.

8.3 Drying times for carpets and upholstery vary depending on fabric type, soiling levels, ventilation, temperature, and humidity. Any drying times indicated by the Company are estimates only.

8.4 The Client is responsible for ensuring adequate ventilation and for following any aftercare instructions provided by the Technician, including advice on drying times and safe re-entry or use of cleaned areas.

9. Damage and Liability

9.1 The Company will exercise reasonable care in handling the Clients property. In the unlikely event of accidental damage caused by the Company or its Technician, the Client must notify the Technician immediately and in any event as soon as reasonably practicable.

9.2 The Companys liability for any proven damage caused by its negligence shall, to the fullest extent permitted by law, be limited to the cost of repair or replacement of the damaged item, taking into account fair wear and tear, age, condition and any pre-existing damage.

9.3 The Company shall not be liable for:

a. Any pre-existing damage, stains, wear, fading, shading, or deterioration revealed by the cleaning process.

b. Damage arising where the Client has failed to disclose relevant information about the item or Premises.

c. Damage to items or surfaces that are not suitable for standard cleaning methods, where such unsuitability was not reasonably apparent to the Technician.

d. Any loss, damage or expense resulting from the Clients failure to follow instructions or aftercare advice.

9.4 The Company does not exclude or limit liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

9.5 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of enjoyment arising in connection with the services.

10. Complaints and Claims

10.1 If the Client is dissatisfied with any aspect of the services, the Client should raise this with the Technician at the Premises where possible, so that any issues may be addressed immediately.

10.2 If the Client wishes to make a formal complaint or claim after the service, this must be submitted to the Company as soon as reasonably practicable, providing full details and, where applicable, supporting evidence.

10.3 The Company will investigate any complaint in good faith and, where appropriate, may arrange an inspection of the Premises or items in question. The Client must provide reasonable cooperation and access to enable the Company to investigate and resolve the matter.

11. Health, Safety and Access

11.1 The Company and its Technicians will comply with applicable health and safety requirements and will use cleaning products in accordance with manufacturer guidelines and regulatory standards.

11.2 The Client must ensure that the Premises are safe for the Technician to work in, including clear walkways and the absence of hazards.

11.3 Children and pets must be kept away from work areas, equipment, chemicals and wet surfaces during and immediately after the cleaning process, as directed by the Technician.

12. Waste, Environmental and Regulatory Compliance

12.1 The Company will handle and dispose of waste generated during the cleaning service in accordance with applicable waste and environmental regulations.

12.2 General waste arising from the service, such as used cloths, disposable pads or small packaging, will normally be removed by the Technician as part of the service unless local regulations or specific circumstances require on-site disposal.

12.3 Where the service generates liquid waste, contaminated rinse water or other materials that must be disposed of through appropriate drainage or waste systems, the Company will use suitable methods in line with regulatory and manufacturer guidance.

12.4 The Client must not request the Technician to dispose of waste in any way that would breach applicable environmental or waste regulations. The Company reserves the right to refuse any such request.

12.5 The Company takes reasonable steps to use products and methods that minimise environmental impact where practicable, while maintaining service effectiveness.

13. Insurance

13.1 The Company maintains insurance cover appropriate for the nature of its services, including public liability cover, subject to the terms, conditions and exclusions of the policy.

13.2 Details of insurance cover are available from the Company on reasonable request.

14. Personal Data and Privacy

14.1 The Company will collect and use personal data only to the extent necessary to manage bookings, provide services, take payment, handle complaints and meet its legal obligations.

14.2 The Company takes reasonable steps to protect personal data against loss, misuse and unauthorised access, in accordance with applicable data protection laws.

14.3 The Client is responsible for ensuring that any personal data provided to the Company is accurate and up to date.

15. Variations to Terms

15.1 The Company may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the revised terms.

15.2 The version of the Terms and Conditions applicable to a particular booking will be those in force at the time the booking was confirmed, unless a change is required by law or with the Clients agreement.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy provided by law or under these Terms and Conditions shall impair such right or remedy or be construed as a waiver.

17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the services, and supersede any prior understandings or agreements, whether oral or written.